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hello@wildgrain.com

Return Policy:

Wildgrain Return Policy

We guarantee delivery to the shipping address provided when the order is first placed and when retrieved on the delivery date. Since we ship perishable products that can't be restocked or resold, we're unable to accept returns.

Wildgrain Refund Policy

The following reasons are covered under our refund policy:

  • Damaged items (unrelated to carrier)
  • Late delivery or improper handling caused by the carrier, resulting in warm and/or damaged items
  • Missing items

To report any of the above issues, please contact hello@wildgrain.com. Additionally, if you’re not satisfied with your Fall Favorites Box for good reason, please contact hello@wildgrain.com within seven days of receipt. We are happy to review your order and reported issues and offer an appropriate resolution, which may include replacement of the product in question or a partial/full refund. Please note you cannot edit or cancel an order after completing checkout.

Our 100% satisfaction guaranteed policy applies only to first orders.

The following reasons are not covered under our refund policy:

  • Incorrect shipping address provided or refusal of delivery when shipped according to our terms and conditions
  • Late delivery due to incorrect shipping address
  • Inability to retrieve your order on the delivery date, resulting in warm and/or damaged items

If you would like to reship an order that was improperly addressed or not retrieved on the delivery date, you will be charged 50% of the cost for the replacement shipment.

We are unable to ship to PO Boxes for this sale. Any order that is placed to a PO Box will be canceled and refunded.
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Backorders will ship in 28 days.
Return Policy

Wildgrain Return Policy

We guarantee delivery to the shipping address provided when the order is first placed and when retrieved on the delivery date. Since we ship perishable products that can't be restocked or resold, we're unable to accept returns.

Wildgrain Refund Policy

The following reasons are covered under our refund policy:

To report any of the above issues, please contact hello@wildgrain.com. Additionally, if you’re not satisfied with your Fall Favorites Box for good reason, please contact hello@wildgrain.com within seven days of receipt. We are happy to review your order and reported issues and offer an appropriate resolution, which may include replacement of the product in question or a partial/full refund. Please note you cannot edit or cancel an order after completing checkout.

Our 100% satisfaction guaranteed policy applies only to first orders.

The following reasons are not covered under our refund policy:

If you would like to reship an order that was improperly addressed or not retrieved on the delivery date, you will be charged 50% of the cost for the replacement shipment.